For orders within South Africa, your order will be delivered to you in 10 business days or less from the date on which you place your order. All of our orders have guaranteed delivery. If your order requires delivery in less than 10 business days, we also offer three rush options that guarantee delivery to you in five business days or less (see “What is Rush Delivery”). Our delivery calendar details our rush shipping options and the guaranteed date of delivery for each. We ship all orders via Courier Guy from our production facility in Johannesburg. Orders are shipped Monday through Friday, with the exception of national holidays.
These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. Go to the Product Catalog and select an item for more precise fulfillment and delivery times. Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.
Fulfillment
It takes 2–5 business days to create a product and fulfill an order.
Shipping
Shipping time depends on product availability and delivery destination
Delivery
Once an order is fulfilled and shipped, it’s delivered to the end address
Rush delivery is an upgrade option that guarantees your order to arrive in five business days from the day you place your order. Rush delivery is available at an additional 15% of your order total, or R250, whichever is greater.
Select that option at checkout you will get your order bedore 5 days. We have GUARANTEED shipping options to accommodate a deadline of less than five days.
Standard South African mail postal address format is what we need (no PO boxes can be accepted, however). Please be sure to give us your full company name (if applicable), your full name, full street number, full street name, any and all apt, suite, floor, room or mailbox number designations, city, state, province, country and zip (postal) code.
When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us – we’re here to help.
Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
We use a variety of shipping carriers, including Courier Guy or RAM. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Yes. Where available, you are able to choose an eligible pickup point for your delivery. To view eligible locations, select “Pickup Point” in the shipping address field at checkout.
Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.
